Walter G does not offer refunds or exchanges on any items unless they are deemed faulty.
Please note here that when dealing with hand block printed and naturally dyed items, there will always be a degree of imperfection in each design. If you believe your item is faulty, you will be asked to submit photographs of the fault. It is up to the discretion of Walter G to determine whether or not this is a legitimate fault. Typically, small printed imperfections and dye lot variations are not considered a fault and will not result in a refund or exchange.
In the event the item is deemed legitimately faulty, we will replace the item if in stock. Failing that we will issue you a full refund for your purchase.
All returned merchandise must be unused, unwashed and in it’s original packaging with tags in tact.
We ship Australia wide. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. All items are shipped within 7 days of the order being placed.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
From time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you immediately to work out a solution. Walter G gives you the option of a full refund, exchange of item or to put the item on back order if it is due to be back in stock soon.
All pricing is listed in Australian Dollars (AUD) and includes 10% GST. Customers outside of Australia will not be changed GST. Walter G reserves the right to change pricing at their discretion without notice. Prices listed may differ across various stockists and countries.
For your safety Walter G does not keep credit card details on file. Each time you place an order through our online store or via phone with Walter G you will be asked to re-submit your credit card details. All customers have the option of checking out of our online shop using Pay Pal or Stripe, easy, secure methods of online payment.
Walter G acknowledges the importance of privacy in respect to our customers personal information. If your personal information is collected upon checking out of our online shop, subscribing to our mailing list, at a trade show or pop up shop or by telephone, it will be done so directly, with your permission. By providing Walter G with you personal information, you consent to the use of the following information:
-To fulfil orders and the delivery of goods
-To contact you via email from time to time with marketing and promotional material
Unless otherwise indicated, copyright of Walter G artwork (including but not limited to text, images, designs, graphics and logos) is solely owned by Walter G. This site or any portion of this site may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by Walter G. Any reproduction or redistribution of these items is strictly prohibited. All copyright is protected by intellectual property laws (including, in the United States, the Digital Millennium Copyright Act).
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