FREE SHIPPING for orders over $300 (Australia wide)
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Customer service

Customer service

 

Walter G is a trading name of Walter G Pty Ltd, a company registered under the Australian Business Registry. 

We advise all customer to please read our terms and conditions carefully before placing any orders, as once items have been purchased, you are agreeing to abide by these. Our terms and conditions may be modified from time to time, without notice. If changes have been made after you have placed an order it will not affect your order, unless the change made was required by law.

 

Washing and Care

Natural indigo - Any products that have been hand dyed with natural indigo should avoid introduction with white furniture and accessories and be kept out of direct sunlight to avoid excessive fading. The faded effect of indigo will become greater over time, just like an old pair of jeans. Some colour rub-off and variation is to be expected. We recommend washing indigo items once before use (see instructions below). Click here to read more about indigo. 

Block printing - Due to the nature of hand block printing slight variation in pattern and colour may occur, making each piece a Walter G original. Click here to read more about the process of block printing.

When washing Walter G fabrics and ready made products, wash separately on a cold, delicate cycle with very mild detergent. Do not tumble dry, soak or bleach. Iron at a medium setting if necessary. Do not dry in direct sunlight or some fading may occur.

 

Shipping

All online orders are shipped from Sydney, Australia using Interparcel or Australia Post depending on the products ordered. You can expect to receive your goods in 2-5 working days.

Unfortunately Walter G currently does not ship internationally. Please contact us for any international shipping related queries or to obtain a shipping quote. We are able to take international orders over email and send you through a Pay Pal invoice.

If you are having any issues with shipping upon checking out of our online shop please contact us here.

 

TERMS AND CONDITIONS

Returns

Walter G only offers refunds only on faulty items. Minor variations in dye lots we do not consider to be a fault as this is characteristic of the natural dying process. Variation in pattern may occur if you are unhappy with the appearance of one of your items you will be asked to submit photographs and it is up to the discretion of Walter G to determine this. If your product is considered faulty then Walter G will cover any shipping costs incurred.

Walter G does not offer refunds for change of mind purchases. If you do change your mind you are able to exchange your item for another if it is within 14 days from the purchase date. Customers exchanging change of mind goods are responsible for all shipping costs incurred.

All returned merchandise must be unused, unwashed and in it’s original packaging with tags in tact. Any requests for refunds or exchanges must include a proof of purchase.

Walter G has a no returns on sale items policy.

 

Orders

From time to time items that are listed as in stock may in fact not be. We apologise if this situation does occur and will contact you immediately to work out a solution. Walter G gives you the option of a full refund, exchange of item or to put the item on back order if it is due to be back in stock soon.

 

Pricing

All pricing is listed in Australian Dollars (AUD) and includes 10% GST. Customers outside of Australia will not be changed GST. Walter G reserves the right to change pricing at their discretion without notice. Prices listed may differ across various stockists and countries.

 

Privacy Policy

For your safety Walter G does not keep credit card details on file. Each time you place an order through our online store or via phone with Walter G you will be asked to re-submit your credit card details. All customers have the option of checking out of our online shop using Pay Pal or Stripe, easy, secure methods of online payment.

Walter G acknowledges the importance of privacy in respect to our customers personal information. If your personal information is collected upon checking out of our online shop, subscribing to our mailing list, at a trade show or pop up shop or by telephone, it will be done so directly, with your permission. By providing Walter G with you personal information, you consent to the use of the following information:

  • To fulfil orders and the delivery of goods
  • To contact you via email from time to time with marketing and promotional material

 

Unless otherwise indicated, copyright of Walter G artwork (including but not limited to text, images, designs, graphics and logos) is solely owned by Walter G. This site or any portion of this site may not be reproduced, duplicated, copied, sold or otherwise exploited for any commercial purpose that is not expressly permitted by Walter G. Any reproduction or redistribution of these items is strictly prohibited. All copyright is protected by intellectual property laws (including, in the United States, the Digital Millennium Copyright Act).

 

If you have any questions regarding our Terms and Conditions please contact us.